Refund Policy

Refund Policy

handmade.ink sells digital calligraphy font glyphs and downloadable licenses. Because the product is delivered instantly and is non-returnable by nature, our policy is set out below.

1. Glyph-meaning errors

The only situation in which a refund is offered is a glyph-meaning error: the supplied meaning of the character is wrong — that is, the explanation, meaning, pronunciation guidance, or usage note we provided for that single character is incorrect. If you believe a purchased glyph is affected, email support@handmade.ink with your order reference and a short description of the error. We verify the claim and, if valid, issue a full refund. No other refunds are given for change of mind, accidental purchase, file-compatibility preferences, or any other reason.

2. Subscriptions

Recurring memberships can be cancelled at any time from My Glyphs or by emailing support@handmade.ink. Cancellation stops future billing at the end of the current paid period; files already downloaded remain licensed to you. Unless required by law, we do not provide prorated refunds for the current period.

3. How refunds are processed

Payments are handled by our Merchant of Record, Creem. Approved refunds are issued through Creem and appear on your original payment method. If we are unresponsive for more than 7 days, you may contact Creem support directly.

4. Statutory rights

Where required by law (for example certain EU consumer withdrawal rights), statutory refund rights still apply. For digital content delivered immediately, the 14-day withdrawal right is waived once you begin downloading, as acknowledged at checkout.

Operator: handmade.ink, operated from China. Support: support@handmade.ink